Real World Etiquette – Modern Manners for Today’s Business World and Beyond
Program Overview
This no-nonsense, real-world training program teaches all forms of business etiquette: dining etiquette, communication etiquette, telephone etiquette, meeting etiquette, tipping etiquette, travel etiquette, email etiquette, voicemail etiquette, business cocktail party etiquette, wardrobe etiquette, and more. It is specifically designed for groups who want to polish their skills and improve their professional image. Information is presented in a humorous and relaxed style that cuts to the heart of today's etiquette concerns. Trainers use hands-on activities to reinforce learning points. 
Program Objectives
At this program's conclusion, participants should be able to:
- Explain the four basic behavioral styles and how to adapt to each.
- Describe appropriate office dress.
- Demonstrate an effective self introduction, introduction of others, and small talk.
- Successfully navigate a business meal.
- Develop an action plan to improve personal professionalism.
The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Course Outline
The Communication Jungle: Understanding Different Communication Styles
This course begins with Business Training Works' signature diagnostic tool, The Communication Jungle, with which participants learn to identify their own behavioral styles, the styles of their coworkers and clients, and how to adjust for better communication. This feature is beneficial to all who wish to get along better with different kinds of people.
Communication Etiquette: Saying and Doing the "Right" Things
Creating a dynamic self-introduction, introducing others, improving listening skills, wearing proper business attire, using correct grammar, and good telephone etiquette all contribute to first-rate business communication. In this unit participants will have an opportunity in this unit to fine tune their business communication skills.
Gracious Host, Gracious Guest: The Art and Science of Entertaining
This section covers all aspects of dining etiquette--from the seven course meal to the fast food restaurant. It explains the duties of a host and those of a guest. More important, it provides the answers to some of the trickiest business entertaining situations: What do you do when you have been invited to dinner but as the meal nears completion, your host shows no sign of paying the bill? What do you do if you spill food on your dinner companion? For maximum effectiveness, clients may opt to include a practice dining session with this program.
Etiquette on the Move: Business Travel, Parties, Tradeshows, and more
How much to tip, when to tip, when to hand out business cards, and other questions often plague unsavvy business people. This component explores common and not-so-common business situations and what to do for maximum effectiveness in each. At the client’s request, international etiquette may be included in this discussion.
Dress for Success: Looking Your Best
Often, creating a positive visual impression is as important as effective verbal and listening skills. In this concluding lesson, participants will play fashion critic, identifying appropriate and inappropriate work attire from a series of photographs. This unique approach to learning helps participants understand the difference between simply meeting a dress code versus looking their best. Emphasis is placed on appearing clean, well groomed, and appropriately dressed without spending a "ridiculous amount of money."
At the program's conclusion, participants will have an understanding of communication styles and communication etiquette, dining etiquette, travel etiquette, and most importantly, how to handle business situations with style and grace.
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